At Wareed Laboratories, we strive to provide the best diagnostic services to our customers. We understand that circumstances may arise where a refund is required. Our refund policy outlines the terms and conditions under which refunds are granted.

1. Eligibility for Refund

1.1 Refunds are applicable in the following cases:

• Duplicate payments made for the same service.
• Cancellation of services by Wareed Laboratories due to unforeseen circumstances.
• Services not rendered due to operational or technical issues on our end.

1.2 Refunds will not be provided in the following cases:

• If the test has already been conducted, and results have been delivered.
• Cancellations made after the sample collection or service initiation.
• Dissatisfaction with test results unless proven to be inaccurate by independent verification.

2. Refund Request Process

2.1 To request a refund, customers must:

• Submit a written request via email to [info@wareed.com.sa] or visit the nearest Wareed Laboratories branch.
• Provide relevant details, including the service date, payment proof, and reason for the refund.

2.2 Refund requests must be made within 7 business days from the date of payment or service. Requests made beyond this period may not be eligible for a refund.

3. Refund Approval

3.1 Refund requests will be reviewed and verified by our customer support team.
3.2 Customers will be informed of the refund decision within 5 business days of submitting the request.

4. Refund Method

4.1 Approved refunds will be processed through the original payment method (e.g., credit card, bank transfer).
4.2 The refund amount will be credited back within 7-14 business days, depending on the payment provider.

5. Administrative Fee

5.1 A nominal administrative fee may be deducted from the refund amount for processing the request, unless the refund is due to an error on the part of Wareed Laboratories.

6. Contact for Refund Queries

For any questions or concerns regarding our refund policy, please contact:

• Email: info@wareed.com.sa
• Phone: 920003694

7. Modifications to Refund Policy

Wareed Laboratories reserves the right to modify this refund policy at any time without prior notice. Changes will be posted on our website, and continued use of our services implies acceptance of the updated policy.